Unused seats under about 10
That is adoption. Do not buy a control plane to fix a habit. Ask why people are not in the tool.
Two numbers, not one
You are paying for seats. You are not paying for a decision trail.
Unused licenses are an adoption problem. Ungoverned use is an explanation problem. Showing only one of those numbers is how a page stays dishonest.
One minute
Unused waste = unused seats × annual seat cost. Ungoverned use = used seats × hours × loaded rate × 48 weeks.
Used seats with no named accepter
That is the expensive line. Hours are being spent and nobody can replay why an output left the building.