Write it down once
If the walkthrough is the same every time, the leak is missing a receipt, not missing a meeting.
Re-explain tax
How many times is the same work explained again?
A ticket that needs a walkthrough every time it changes hands is not a process. It is a leak with a calendar.
One minute
Annual cost = handoffs × (minutes ÷ 60) × rate × 1.3 × people × 48. Under $3,000, leave it alone.
Count the ping-pong
People remember the angry handoff and forget the quiet ones. Count a real week.